Refund Policy

Effective Date: 15/09/2026

1. General Policy

This Refund Policy explains the circumstances under which payments made through our Online Exam Management Platform may be eligible for a refund.

2. Examination Fees

Refund eligibility may depend on the examination, institution, examination organizer, payment terms, and applicable rules communicated at the time of registration.

3. Duplicate Payments

If a user is charged more than once for the same transaction due to a technical or payment-processing issue, the duplicate amount may be eligible for a refund after verification.

4. Failed Transactions

If money has been deducted from a user's account but the examination application or payment status was not successfully completed, the transaction may be reviewed.

Where the payment provider confirms a failed transaction with a successful debit, the amount may be refunded according to the applicable payment provider's processing timelines.

5. Cancellation

Refund eligibility for cancelled examinations may depend on the cancellation policy of the examination organizer or institution.

6. Non-Refundable Situations

Unless otherwise stated, fees may not be refundable in situations such as:

- Candidate changes their mind after successful registration
- Candidate fails to attend a scheduled examination
- Candidate violates examination rules
- Candidate provides incorrect information
- Candidate is disqualified due to examination misconduct

7. Refund Processing

Approved refunds will generally be processed through the original payment method where possible.

The time required for the refund to appear in the user's account may depend on the payment gateway or financial institution.

8. How to Request a Refund

Users may contact our support team with:

- Name
- Registered email address
- Transaction ID
- Examination name
- Payment date
- Reason for the refund request

9. Policy Changes

This Refund Policy may be updated from time to time. Updated versions will be published on this page.

10. Contact

For refund-related questions, please contact us using the Contact Us page.